1. Requesting a trip
Send your travel dates, group size and preferred regions through the website form or WhatsApp. We will check availability and provide a written route proposal with the current starting price.
2. Confirmation and payment
A trip is confirmed only after the itinerary, inclusions, final price, payment schedule and supplier terms have been confirmed in writing. The starting prices shown on our product pages can change by season, dates, hotel standard and group size.
3. Cancellation before departure
You may request cancellation at any time before the trip departs. Please notify us in writing by WhatsApp or email so that we can acknowledge the request and stop further supplier commitments.
Any refundable amount is confirmed in writing after accounting for hotel, vehicle, ticket or other third-party charges already committed on your behalf. Non-refundable supplier costs and the applicable refund amount will be shown in your booking confirmation before payment.
4. Changes to a confirmed route
Changes requested before departure are subject to availability and any revised supplier charges. Weather, road closures and operational conditions may require a route adjustment during the trip for safety.
5. Contact for cancellations
Email: [email protected]
WhatsApp: +86 130 8012 6776
Service hours: 24 hours a day, 7 days a week